kelly_1987
Atlanta
4.0
Easy activation process
Activated my phone online in less than ten minutes.
sara_writes
Boston
4.0
Good network but app glitches
I appreciate T-Mobile’s coverage in my area. The network rarely drops and I get good 4G speeds. On the downside, the mobile app crashes often when I try to pay my bill, which can be frustrating.
david_lee
Dallas
3.0
Average coverage and slow replies
Where I live the signal is alright, but transferring my number took three days longer than promised. Support reps were polite but slow responding to emails.
trader_ru
Chicago
3.0
Drops calls sometimes
Service is okay but calls drop way too often in my area.
Liam C.
Miami
5.0
Great plan and fast support
I got a family plan last month and so far it’s been smooth. The app makes managing lines super easy and customer service helped me with setup quickly.
natasha.f
Orlando
5.0
Reliable service and good customer care
I rely on T-Mobile for work calls and they consistently deliver clear voice quality. Recently, my phone had an app glitch and support guided me through a quick reset. Network coverage is stable around the city, which matters a lot to me.
Mia
Seattle
5.0
Awesome coverage everywhere
Switched recently and the signal never failed me, even on hikes in the national park.
anna.k
Denver
5.0
Good speeds, reliable connection
Been using T-Mobile for a year, no major issues with data or calls.
Jason M.
Portland
4.0
Fast LTE but some billing quirks
Data speeds usually hit my expectations in Portland, which is great for streaming. However, I noticed one weird extra charge last month and customer care took a few days to clear it up. Could be smoother on billing transparency.
Robert M.
New York
3.0
Mixed experience with coverage and support
I’ve had T-Mobile for about six months. The 5G speed in the city is impressive but once I traveled out of state, the coverage was spotty at best, which messed up a business call. Also had to wait quite a while to get a hold of customer support when my bill was wrong. Hopefully, they fix these issues soon because the price plan is decent.
sarah.j
Denver, CO
5.0
Great coverage and fast data
Switched to T-Mobile last month and so far I’m loving the 5G speed and the signal is strong even in my basement office.
matt_89
Atlanta, GA
4.0
Good service but billing issues
My plan has great value and the network is reliable around the city. However, I had to call support twice because my bill showed charges for services I never used. Support was friendly but it took a week to get the billing corrected. Hopefully, they improve that part soon.
John
Houston
4.0
Long story but worth the wait
Started with T-Mobile last year after my old provider kept messing up my bill. The switch was a hassle, especially porting my number took longer than expected. But their network quality is noticeably better now, with less buffering on video calls. I had to contact support twice but both times they resolved issues professionally. I'm happy with the faster data and fair pricing.
Emilia_R
San Francisco
4.0
Convenient and responsive
I was able to add a line quickly using the website and the chat support answered my questions fast. Coverage in my neighborhood is solid too.