kelly_1987
Atlanta
4.0
Easy activation process
Activated my phone online in less than ten minutes.
sara_writes
Boston
4.0
Good network but app glitches
I appreciate T-Mobile’s coverage in my area. The network rarely drops and I get good 4G speeds. On the downside, the mobile app crashes often when I try to pay my bill, which can be frustrating.
Jason M.
Portland
4.0
Fast LTE but some billing quirks
Data speeds usually hit my expectations in Portland, which is great for streaming. However, I noticed one weird extra charge last month and customer care took a few days to clear it up. Could be smoother on billing transparency.
matt_89
Atlanta, GA
4.0
Good service but billing issues
My plan has great value and the network is reliable around the city. However, I had to call support twice because my bill showed charges for services I never used. Support was friendly but it took a week to get the billing corrected. Hopefully, they improve that part soon.
John
Houston
4.0
Long story but worth the wait
Started with T-Mobile last year after my old provider kept messing up my bill. The switch was a hassle, especially porting my number took longer than expected. But their network quality is noticeably better now, with less buffering on video calls. I had to contact support twice but both times they resolved issues professionally. I'm happy with the faster data and fair pricing.
Emilia_R
San Francisco
4.0
Convenient and responsive
I was able to add a line quickly using the website and the chat support answered my questions fast. Coverage in my neighborhood is solid too.