ryan_park
San Francisco, CA
4.0
App needs work
Cox app crashes too often for me.
Lisa
Austin, TX
5.0
Great internet speed
Good service, reliable internet.
kev_89
Seattle, WA
5.0
Fast setup and good speeds
Signed up for the Cox internet and TV bundle last month. Installation guy showed up right on time and got everything running fast. The TV options are great and the internet speed is solid even during peak evening hours.
natalie.p
Chicago, IL
5.0
Solid value and easy app
I’ve been using Cox for internet and phone for about a year now and haven’t had major issues. The app makes it easy to manage my bill and track data usage, which helps avoid surprises. Sometimes the cable box takes a moment to start up, but that’s a minor thing. their pricing is competitive compared to other providers here.
samuelT
Boston, MA
5.0
Great for streaming
Cox internet is perfect for streaming 4K shows without buffering.
Mark S.
Denver, CO
5.0
Reliable service and fast setup
I switched to Cox last spring because I needed faster internet and a better cable package. The installation team showed up on time and got everything running within a few hours, which was impressive. The digital TV options are pretty solid and the streaming integration works well on my smart TV. I’ve had zero downtime since then, and the billing process is pretty clear with no hidden fees. Definitely recommend for anyone juggling work from home and entertainment needs.
DaveL
Miami, FL
3.0
Mixed experience with customer support
My main gripe is the customer support wait times. I had a slow internet issue and had to call three times over two days to get a technician scheduled. Once they came, it was fixed quickly, but the delays in getting help were frustrating. The internet speed itself is decent and mostly stable though.
kellyj
New York, NY
5.0
Works well for gaming
Low ping and no lag, perfect for online games.
Jessica
Phoenix, AZ
5.0
Reliable connection all day
I switched to Cox about six months ago after dealing with constant outages on my old provider. The installation took just one day and the tech was super helpful explaining how to optimize my router placement for the fastest internet. Their gigabit plan really lives up to the speed advertised, which makes working from home much smoother. Customer support answered my questions quickly when I called about setting up parental controls. very happy with the service and consistent speeds.
Olivia S.
Atlanta, GA
4.0
Quick setup but spotty support
I went with Cox for their high-speed internet and digital TV after moving into a new apartment. The installation tech arrived early and was professional, setting up all the equipment and explaining how to use the voice remote. The internet speed is great for my work needs and streaming multiple devices at once. The TV channels and on-demand options have plenty to choose from. However, I had a frustrating experience trying to call support about a billing question since hold times were long and I got disconnected twice before resolving it via chat. Still, their service quality keeps me as a customer.
jessica_m
Atlanta, GA
4.0
Mostly good, small hiccup
My internet speed was solid for months, but last week the connection slowed at night which was annoying. Called support and they scheduled a tech visit quickly, so that’s a plus. Still, wish the app showed real-time outage info better.
Mark
Denver, CO
5.0
No issues so far
Internet has been stable for weeks.
TonyH
Las Vegas, NV
4.0
Decent service, billing was confusing
Service quality is good and internet speeds meet my needs. I had some confusion with their billing the first month because of promotional pricing not being clear. Customer service helped clarify but it took a few calls to straighten out. Once sorted, it’s been hassle-free.
Emily_R
Portland, OR
4.0
Good overall but minor glitches
The internet speed is reliable and the installation was smooth. However, the TV remote sometimes loses connection and I have to reset it. Not a huge deal, but it’s a bit annoying compared to my last provider’s remote which was more responsive. Otherwise, the picture quality on digital TV is really good.