ryan_park
San Francisco, CA
4.0
App needs work
Cox app crashes too often for me.
Olivia S.
Atlanta, GA
4.0
Quick setup but spotty support
I went with Cox for their high-speed internet and digital TV after moving into a new apartment. The installation tech arrived early and was professional, setting up all the equipment and explaining how to use the voice remote. The internet speed is great for my work needs and streaming multiple devices at once. The TV channels and on-demand options have plenty to choose from. However, I had a frustrating experience trying to call support about a billing question since hold times were long and I got disconnected twice before resolving it via chat. Still, their service quality keeps me as a customer.
jessica_m
Atlanta, GA
4.0
Mostly good, small hiccup
My internet speed was solid for months, but last week the connection slowed at night which was annoying. Called support and they scheduled a tech visit quickly, so that’s a plus. Still, wish the app showed real-time outage info better.
TonyH
Las Vegas, NV
4.0
Decent service, billing was confusing
Service quality is good and internet speeds meet my needs. I had some confusion with their billing the first month because of promotional pricing not being clear. Customer service helped clarify but it took a few calls to straighten out. Once sorted, it’s been hassle-free.
Emily_R
Portland, OR
4.0
Good overall but minor glitches
The internet speed is reliable and the installation was smooth. However, the TV remote sometimes loses connection and I have to reset it. Not a huge deal, but it’s a bit annoying compared to my last provider’s remote which was more responsive. Otherwise, the picture quality on digital TV is really good.