Elena
Miami, FL
3.0
Average experience overall
Had an appointment but the doctor seemed rushed and didn’t explain things well.
Mark
Austin, TX
4.0
Good care but a small wait
I booked an in-person visit for a COVID-19 test after some mild symptoms showed up. The clinic staff were friendly and the testing process was quick, but I did end up waiting about 30 minutes past my appointment time, which was annoying since I had to head to work afterward. On the bright side, I got my results within 24 hours through their app, which made it easier to get back to normal. I'm pretty satisfied and would use Carbon Health again for their convenient access to both virtual and physical care.
Martha
Atlanta, GA
5.0
smooth integration of care and records
I truly appreciate how Carbon Health brings everything into one place. Having my medical history, test results, and appointments all synced feels like a weight off my shoulders. My recent flu shot appointment was organized, and the nurse was very informative about aftercare. The app notifications help me keep track so I never miss follow-ups. It’s clear they focus on making healthcare accessible and simple.
Lisa
Portland, OR
5.0
Easy to schedule, great care
My experience with Carbon Health has been mostly positive. Scheduling appointments is a breeze through their app, and I love that I can choose between virtual or in-person visits depending on what I need. On one occasion, I had a quick follow-up via video call, and the doctor was very patient explaining my treatment options. The only thing is sometimes the wait in the clinic lobby is a bit long, but overall it’s worth it.
joshua_t
Philadelphia, PA
4.0
Helpful staff, room for improvement
The clinic staff were quite helpful and friendly when I came in for a COVID-19 test. However, I found the online system a bit clunky, especially when uploading insurance info. Also, my test results took longer than promised, which made me anxious. Hoping they can speed that up soon.
Jenna
Seattle, WA
5.0
Professional and quick service
The staff was very professional and didn’t keep me waiting.
Maggie
San Diego, CA
4.0
Smooth virtual check-in experience
I booked a telehealth visit with Dr. Kim last month because I wasn’t feeling great and wanted to avoid waiting rooms during the pandemic. The online platform was easy to navigate and I appreciated how my medical records were already synced. The appointment started right on time and the doctor was super attentive, diagnosing a minor infection and prescribing meds immediately. Plus, the follow-up was just a chat away on the app, which felt really convenient.
Drake_M
New York, NY
5.0
Top-notch telehealth service
I use Carbon Health’s telehealth regularly. The doctors are knowledgeable and really take time to answer my questions. Plus, the digital records make every visit smoother since they already have my history. Last month, I got a prescription refill in just 10 minutes after the consult. Definitely recommend for anyone wanting care without the hassle of in-person visits.
jessica_s
Seattle, WA
3.0
Mixed experience with virtual visit
Had a telehealth appointment last week for a cold. The doctor was helpful but the app kept freezing during our call which was super frustrating. I got my prescription though, so that was a plus.
carl_89
Denver, CO
4.0
Friendly clinic staff
Nurses and reception were really welcoming and helpful.
tony_b
Austin, TX
3.0
Mixed feelings about wait times
Went to their urgent care last week because of a fever and sore throat. The check-in process was straightforward but had to wait about 40 minutes even with an appointment, which felt longer than expected. The nurse was nice and thorough, but I wish the scheduling was a bit tighter. Their app could use better updates for real-time wait estimates.
emily.b
New York, NY
5.0
Great care and smooth experience
I’ve been using Carbon Health for both my primary care and urgent care needs over the past six months. Their app is really intuitive, and I love how my health records and appointments are all in one place. The virtual consultations have saved me tons of time; last month I got a prescription renewed within minutes without leaving home. Also, the staff at my local clinic are super friendly and professional. Definitely recommend them if you want easy access to healthcare without the usual hassle.
Sarah
Chicago, IL
5.0
Fantastic care both in-person and online
I’ve been using Carbon Health for over a year now, both for in-clinic visits and telemedicine. Their integration of my health records across appointments makes things so efficient. My last virtual visit was with Dr. Patel who really listened and tailored the treatment perfectly. The COVID testing process was quick and staff were very friendly. Honestly, made me switch from my old provider.
Sam H.
Los Angeles, CA
5.0
Reliable and convenient healthcare
I switched to Carbon Health because I needed a more modern approach to primary care. Their telehealth visits save me tons of time and the clinics are clean and well-staffed. The doctors are easy to talk to and always thorough. One time I had a minor billing question and customer support was quick and helpful resolving it. Definitely a smart choice if you want hassle-free healthcare.
nickw
Boston, MA
4.0
Good but app glitches
App crashed during my appointment booking.