jonathan_w
Las Vegas, NV
My direct flight from JFK to Las Vegas was flawless. Boarding was quick, the staff was super friendly, and we arrived ahead of schedule. Very happy with how easy aa.com made booking and check-in. Will definitely fly American again!
David
New York, NY
Checking in online through aa.com saved me a lot of time, really liked that feature. However, the airport security line was surprisingly long despite it not being peak hours. The staff tried to keep things moving but the bottleneck was unavoidable. Plan accordingly if you have a tight connection.
Jessica
Boston, MA
So I was flying to Orlando and the initial booking through the website worked fine, although I struggled a bit with some hidden fees popping up at checkout. The flight itself was delayed by 45 minutes and the entertainment system on the plane wasn't working for most of us. But the crew remained patient and very kind, offering drinks and apologies to everyone. That really softened the frustration since these delays can be stressful when traveling with kids. Hoping the tech issues will be fixed soon.
kayla_92
Seattle, WA
Seats were smaller than expected.
Sara
Portland, OR
I had to rebook my flight last minute because of a family emergency and the American Airlines support through the phone was incredibly understanding and efficient. They waived the change fees and found me a seat on an earlier flight the same day, which was a huge relief. On the flight, the seats were comfortable and the crew was attentive without being intrusive. I was genuinely impressed by how smooth everything felt despite the last-minute chaos.
Sandra
San Diego, CA
Flight departed on time and the cabin crew was polite enough. Unfortunately, the meal served was cold and lacked taste which was disappointing considering the ticket price. The rest of the experience was okay though.
michael_b32
Miami, FL
I fly American Airlines regularly for work and I gotta say, the fares are often quite reasonable which is a plus. However, the seats especially in economy can be uncomfortable on longer routes like Miami to LA. The legroom feels tight which makes it hard to relax much. The staff is professional and polite though, so that somewhat balances out the physical discomfort. Also, the in-flight Wi-Fi speed is hit or miss depending on location.
Sara
Chicago, IL
Flew from Chicago to Miami last week. Crew was super friendly and the seats were surprisingly comfortable for economy. Loved how the inflight entertainment worked without glitches.
max_jones
Denver, CO
Booked a last-minute ticket for Denver to Chicago and everything was pretty hassle free. Boarding was orderly, the pilot kept us well informed during the flight, and we landed right on time. I also appreciated the easy access to Wi-Fi, helped get some work done. Great job American Airlines!
tom.h
Dallas, TX
I flew business class from Dallas to London and honestly, it was really comfy and relaxing. The food was surprisingly good, especially the main course chicken dish. I appreciated how the flight attendants were always around to check if anyone needed anything without being pushy. The boarding process was smooth and on time as well. Definitely flying American again for international trips.
trader_ru
Houston, TX
Used American Airlines for a quick business trip recently. The flight was a bit late but not terribly so. Boarding was a bit chaotic, I guess due to the crowd. Nothing really stood out either positively or negatively, just a standard flight experience. The app could be more intuitive though, had trouble finding my boarding pass.
mike_j
Dallas, TX
Booked my flight on aa.com and check-in was a breeze. The app updated my boarding pass instantly, no delays at the gate.
Lily A.
Chicago, IL
Booked my flight to Miami through aa.com and the online booking system was pretty straightforward. My flight was delayed by an hour, which was annoying, but the gate agents were helpful and kept us updated frequently. The in-flight entertainment was a bit outdated, though the staff was friendly. I wish the snack options were a bit better, felt limited especially on a 3-hour flight. not bad but a few things could improve.
anna.k
Atlanta, GA
Flight delayed without explanation.