sarah.connor
Phoenix
4.0
Reliable service
Really like how it streamlines communication with clients. The chat feature is very helpful for quick responses.
Emily R.
New York
4.0
Good but not perfect
I’ve been using Zendesk for a few months now, and overall I’m quite happy with how it streamlines our customer support. The ticketing system is pretty intuitive, and our team can track issues efficiently. Just wish their live chat feature was a bit faster in responding.
john_doe92
Austin
4.0
Solid but pricey
Zendesk has great capabilities for customer engagement, but the pricing model can get steep for larger teams.
Kathy L.
Denver
4.0
Great for teams
We saw a significant improvement in customer satisfaction after using Zendesk. The integration with Slack is a lifesaver.
Anna P.
Los Angeles
4.0
User-friendly overall
The setup was straightforward, and I appreciate the integrations with other software. However, sometimes the ticketing system seems to miss urgent requests, which can be frustrating.
Emily_Smith
Orlando
4.0
Good, but room for improvement
Using Zendesk for over a year now, and it has definitely improved how we handle customer interactions. The ticket system is effective, but sometimes it lacks flexibility in the way tickets are categorized. a solid choice but could use some tweaks.
Tina M.
Seattle
4.0
Good features
I like the reporting tools, they help track performance well.