lisa_89
San Francisco
3.0
Not bad but not great
Good for basic support, but it can be clunky. Sometimes it feels slow when loading tickets.
sarah.connor
Phoenix
4.0
Reliable service
Really like how it streamlines communication with clients. The chat feature is very helpful for quick responses.
Emily R.
New York
4.0
Good but not perfect
I’ve been using Zendesk for a few months now, and overall I’m quite happy with how it streamlines our customer support. The ticketing system is pretty intuitive, and our team can track issues efficiently. Just wish their live chat feature was a bit faster in responding.
john_doe92
Austin
4.0
Solid but pricey
Zendesk has great capabilities for customer engagement, but the pricing model can get steep for larger teams.
chris_jones
Boston
5.0
Excellent software solution
I can't say enough good things about Zendesk! Their customer service team has been incredibly responsive, helping us troubleshoot issues quickly. It really enhances our workflow and keeps our clients happy.
Kathy L.
Denver
4.0
Great for teams
We saw a significant improvement in customer satisfaction after using Zendesk. The integration with Slack is a lifesaver.
Anna P.
Los Angeles
4.0
User-friendly overall
The setup was straightforward, and I appreciate the integrations with other software. However, sometimes the ticketing system seems to miss urgent requests, which can be frustrating.
maxwell_tech
Dallas
5.0
Fantastic support system
Zendesk is a big deal for our support team. The automation tools save us so much time, and the reporting is top-notch.
Emily_Smith
Orlando
4.0
Good, but room for improvement
Using Zendesk for over a year now, and it has definitely improved how we handle customer interactions. The ticket system is effective, but sometimes it lacks flexibility in the way tickets are categorized. a solid choice but could use some tweaks.
James
New York
3.0
Average Experience
I've been using Zendesk for a few months. The interface is decent, but there's a learning curve. I expected more customization options.
peter_j
Chicago
3.0
Functional but basic
It does the job, but I wish there were more advanced features.
jason_smith85
Los Angeles
3.0
Not impressed
Support takes too long to respond. Disappointed.
mark_t
Miami
3.0
Could be better
Support isn't as responsive as I hoped.
Tina M.
Seattle
4.0
Good features
I like the reporting tools, they help track performance well.