kris_34
Miami, FL
3.0
Tracking was often inaccurate
Inventory updates felt delayed, kinda annoying.
Megan L.
Austin, TX
3.0
Decent service but slow updates
I’ve been using ShipBob for about four months to handle my boutique’s shipping and warehousing. The integration with Shopify was smooth, but I often run into delays in inventory updates on their dashboard which messes with my order planning. Support takes a day or two to respond, which isn’t ideal when orders pile up. Still, the actual shipping speed is okay once everything is set.
julia_h
Portland, OR
3.0
Decent but needs better customer support
ShipBob does a decent job with packaging and order accuracy but getting timely answers from their support feels like a struggle sometimes. I had an urgent shipment issue last month and it took longer than expected to get it resolved. The dashboard could use clearer alerts for delays too. Otherwise, the fulfillment centers work well on shipping performance.
johnny_89
New York, NY
3.0
Good service but some delays
ShipBob’s warehouse management is clean and well organized. I like their packaging options and how they handle returns. That said, a few of my orders got delayed last holiday season, which was frustrating. They explained there was a supply chain hiccup but didn’t communicate it upfront. So, I’m cautiously optimistic going forward.
Sophie_Clark
Seattle, WA
3.0
Mixed experience with fulfillment
We switched to ShipBob hoping to simplify our logistics for our handmade candles. The onboarding was straightforward and they handle the bulk storage well, but we had a few shipments go out late last quarter which hurt customer satisfaction. Also noticed some discrepancies in stock counts that took a couple of calls to fix. I like the idea of their integrated system but it needs smoother execution to be reliable for our growing needs.
michael_t
Chicago, IL
3.0
Mixed experiences with shipping times
I’ve used ShipBob for around a year now. While their order management system is solid, I’ve noticed delivery times can be unpredictable at times, especially for cross-country shipments. The inventory dashboard is helpful but sometimes updates late, causing a bit of confusion. Customer service is alright but not as proactive as I’d hoped. I feel like they can improve consistency overall.