kris_34
Miami, FL
3.0
Tracking was often inaccurate
Inventory updates felt delayed, kinda annoying.
Megan L.
Austin, TX
3.0
Decent service but slow updates
I’ve been using ShipBob for about four months to handle my boutique’s shipping and warehousing. The integration with Shopify was smooth, but I often run into delays in inventory updates on their dashboard which messes with my order planning. Support takes a day or two to respond, which isn’t ideal when orders pile up. Still, the actual shipping speed is okay once everything is set.
Olivia
Denver, CO
4.0
Reliable with minor hiccups
Overall ShipBob has helped me scale my online clothing store smoothly. The real-time inventory syncing is super useful. One time a shipment was misrouted, but support sorted it out within 48 hours. I’m happy with how they handle bulk orders too. Would recommend but watch out for occasional pauses in communication.
Anna K.
Chicago, IL
5.0
Excellent fulfillment partner for startups
I’m really pleased with ShipBob. They get the small details right like accurate picking and packing, which is key for my boutique skincare products. The real-time inventory syncing with Etsy saves me tons of headaches. Plus, they offer clear monthly invoices without hidden fees, which helps with budgeting. Shipping speeds have been reliable coast to coast and their team answers chats quickly. For a small biz looking to outsource logistics, ShipBob’s top notch.
Samantha
Austin, TX
5.0
Smooth setup and reliable shipping
We started using ShipBob about six months ago for our handmade candle biz and honestly, it's been a big deal. The integration with Shopify was painless, and I love how I can track inventory in real time. They handle packaging carefully, which matters since fragile goods are involved. Shipping times are consistently quick, even during peak season. Their support team is also very responsive when I had questions about adding new fulfillment centers.
max1990
Atlanta, GA
4.0
Fast and reliable service
Delivery is always on time, very happy.
julia_h
Portland, OR
3.0
Decent but needs better customer support
ShipBob does a decent job with packaging and order accuracy but getting timely answers from their support feels like a struggle sometimes. I had an urgent shipment issue last month and it took longer than expected to get it resolved. The dashboard could use clearer alerts for delays too. Otherwise, the fulfillment centers work well on shipping performance.
Katie S.
Philadelphia, PA
5.0
Great overall experience
ShipBob made scaling my home goods store way easier and shipping has been solid.
alex_1992
Chicago, IL
4.0
Good shipping speed
Fast deliveries, packing is neat.
Chris N.
Boston, MA
5.0
Exceeded expectations during busy season
We rolled out ShipBob for our new line of tech accessories and the experience was fantastic. The team helped map out multiple warehouse locations to speed deliveries in key markets. During Black Friday, our order volume tripled and ShipBob managed it without a hitch, even kept us updated daily. A big relief since last year’s logistics nightmare with another provider. Definitely feels like they're committed to growing with our business.
David M.
San Diego, CA
4.0
Good integration, solid fulfillment
I switched to ShipBob from another fulfillment company largely because of better integration with my WooCommerce site. So far, orders are processed fast and shipping reliability is good. Their pricing is transparent, and I appreciate monthly reporting that helps me understand costs better. It’s been smooth once the initial setup was done, the only thing is I wish the mobile app was better developed.
johnny_89
New York, NY
3.0
Good service but some delays
ShipBob’s warehouse management is clean and well organized. I like their packaging options and how they handle returns. That said, a few of my orders got delayed last holiday season, which was frustrating. They explained there was a supply chain hiccup but didn’t communicate it upfront. So, I’m cautiously optimistic going forward.
Emma
Seattle, WA
4.0
Easy to use platform
Setup was straightforward and connects well with my e-commerce store.
Sophie_Clark
Seattle, WA
3.0
Mixed experience with fulfillment
We switched to ShipBob hoping to simplify our logistics for our handmade candles. The onboarding was straightforward and they handle the bulk storage well, but we had a few shipments go out late last quarter which hurt customer satisfaction. Also noticed some discrepancies in stock counts that took a couple of calls to fix. I like the idea of their integrated system but it needs smoother execution to be reliable for our growing needs.
michael_t
Chicago, IL
3.0
Mixed experiences with shipping times
I’ve used ShipBob for around a year now. While their order management system is solid, I’ve noticed delivery times can be unpredictable at times, especially for cross-country shipments. The inventory dashboard is helpful but sometimes updates late, causing a bit of confusion. Customer service is alright but not as proactive as I’d hoped. I feel like they can improve consistency overall.