emily.r
Ottawa
4.0
Delivered but package was late
my package was late
sarah.j
Toronto
4.0
Good but tracking glitch
I used Purolator for a small business shipment last week. The delivery was mostly on time, but their tracking system froze for almost a day, which was a bit stressful. Customer support fixed it quickly once I contacted them.
mike_89
Vancouver
4.0
Reliable delivery service
Package arrived ahead of schedule.
anna.k
Halifax
4.0
Decent experience with one hiccup
I’ve used Purolator multiple times for sending parcels internationally. Generally, their service is reliable and the packaging guidelines are clear. Once my shipment got delayed due to customs but the reps kept me updated regularly, which helped ease my worries.
jackson_b
Quebec City
4.0
Good value for business shipping
Our company has been using Purolator for freight shipments for a few months now. The freight team is professional and we get detailed updates on the status of each shipment. One time, a package arrived a bit crumpled, but they immediately arranged a replacement and covered the costs without hassle. Their mix of parcel tracking and personalized freight services suits our needs pretty well.
James
Edmonton
4.0
Good pickup, slow delivery
I scheduled a pickup for a fragile item, and the driver was very careful and punctual. However, the delivery took two days longer than expected, which was frustrating since it was time-sensitive. The support team offered a small refund but it didn’t fully cover the inconvenience.