max1990
Calgary
5.0
Super fast service
Got my parcel next day, no issues.
emily.r
Ottawa
4.0
Delivered but package was late
my package was late
trader_ru
Winnipeg
3.0
Lost track twice
Tracking info kept disappearing.
alex_2021
Victoria
5.0
Always on time, no fuss
I’ve sent several parcels with Purolator and they’re always punctual. The drivers are friendly and the app’s real-time tracking actually works as advertised. Last month I had a big shipment with tight deadlines, and they delivered flawlessly. Plus their support helped me customize delivery options easily which made the whole process hassle-free.
sarah.j
Toronto
4.0
Good but tracking glitch
I used Purolator for a small business shipment last week. The delivery was mostly on time, but their tracking system froze for almost a day, which was a bit stressful. Customer support fixed it quickly once I contacted them.
Linda M.
Montreal
5.0
Smooth shipping, friendly support
I shipped an important document across Canada with Purolator and their express courier was very punctual. The driver called ahead which I appreciated, and my package was delivered without any damage. The online booking system is also quite user-friendly.
mike_89
Vancouver
4.0
Reliable delivery service
Package arrived ahead of schedule.
caroline_s
Saskatoon
3.0
Mixed feelings about Purolator's service
I had an urgent parcel that needed to arrive within 48 hours. I booked express shipping and waited anxiously. The pickup was smooth, and the courier seemed professional. However, there was a delay at one sorting center that pushed my package's arrival by a full day. When I reached out to support, the agent was polite but couldn't provide a clear reason for the holdup. I appreciate that the package did finally arrive safely, but the timing was disappointing especially since the cost was higher for express service.
anna.k
Halifax
4.0
Decent experience with one hiccup
I’ve used Purolator multiple times for sending parcels internationally. Generally, their service is reliable and the packaging guidelines are clear. Once my shipment got delayed due to customs but the reps kept me updated regularly, which helped ease my worries.
jackson_b
Quebec City
4.0
Good value for business shipping
Our company has been using Purolator for freight shipments for a few months now. The freight team is professional and we get detailed updates on the status of each shipment. One time, a package arrived a bit crumpled, but they immediately arranged a replacement and covered the costs without hassle. Their mix of parcel tracking and personalized freight services suits our needs pretty well.
James
Edmonton
4.0
Good pickup, slow delivery
I scheduled a pickup for a fragile item, and the driver was very careful and punctual. However, the delivery took two days longer than expected, which was frustrating since it was time-sensitive. The support team offered a small refund but it didn’t fully cover the inconvenience.