ryanT
Phoenix, AZ
I renewed my auto insurance with Progressive this year. The rates stayed stable, and online payment was easy. My only gripe is their customer chat sometimes takes a while to connect, but they do resolve problems once you get through.
jennifer.smith
New York, NY
I bought my auto insurance with Progressive about six months ago after switching from another provider. At first, I liked how easy their website was for getting quotes and customizing my plan between liability and full coverage options. When I got into a minor accident, the claims process started smoothly, and the agent Mike was quite helpful explaining what was covered. The payout did take a bit longer than I hoped though, and I had a small issue with the app freezing when trying to upload photos of the damage. Customer service eventually fixed the app glitch after a couple of calls. So overall I’m satisfied but hope they improve app reliability soon.
tomHarris
San Diego, CA
I signed up for full coverage including liability and collision last month. The setup was simple online, and the customer support was friendly when I had questions about deductibles. However, I got a bit confused about what exactly was excluded under certain weather damage claims. They could improve explaining exclusions more clearly. Aside from that, claims seem to be handled professionally.
emma.c
Boston, MA
Coverage’s okay, but premium is steep.
john_doe
Miami, FL
Dealing with Progressive was decent. Their agent Sarah explained liability options well, just wish premium rates were a bit lower.
Tom
Seattle, WA
I switched to Progressive last year because their rates were really competitive for my two cars. The online quote tool was easy to use and gave me a clear breakdown of liability versus collision coverage costs. I had to file a small claim recently after a fender bender, and their customer service rep Kim was really helpful walking me through the steps and setting expectations. The payout was a bit slower than I hoped but overall the process was straightforward and the coverage met my needs well.
mary.j
Seattle, WA
Last month I filed a claim for a fender bender. The agent was kind and responsive, but the payout took almost two weeks, which was longer than expected. Also, some minor damage wasn’t fully covered despite my collision plan. Still, the customer service was patient and helped me understand the policy details better.
sarah_j
Denver, CO
I like Progressive for the affordable premiums and decent coverage options, but the mobile app crashes sometimes when I try to view my policy details.
lisa_m
Denver, CO
Got my collision claim processed pretty fast, but the app glitch made me call twice.
mike89
Austin, TX
I switched to Progressive for my commercial vehicle insurance since their rates were competitive. The sign-up was straightforward, and I liked the policy customizations. However, when I had to file a claim for a minor accident, I found out that certain roadside assistance wasn’t included, even though I assumed it was. Also, the mobile app sometimes lags when checking coverage details, which can be frustrating. it’s a solid choice if you double-check what’s covered exactly.
alex_2021
Chicago, IL
Filed my claim online without issues.