sarahw
Portland, OR
3.0
Not bad but some delays
Had my car accident claim, took longer than I hoped to get updates.
ryanT
Phoenix, AZ
4.0
Pretty good overall experience
I renewed my auto insurance with Progressive this year. The rates stayed stable, and online payment was easy. My only gripe is their customer chat sometimes takes a while to connect, but they do resolve problems once you get through.
jennifer.smith
New York, NY
4.0
Pretty good with some drawbacks
I bought my auto insurance with Progressive about six months ago after switching from another provider. At first, I liked how easy their website was for getting quotes and customizing my plan between liability and full coverage options. When I got into a minor accident, the claims process started smoothly, and the agent Mike was quite helpful explaining what was covered. The payout did take a bit longer than I hoped though, and I had a small issue with the app freezing when trying to upload photos of the damage. Customer service eventually fixed the app glitch after a couple of calls. So overall I’m satisfied but hope they improve app reliability soon.
tomHarris
San Diego, CA
4.0
Helpful but some confusing policy terms
I signed up for full coverage including liability and collision last month. The setup was simple online, and the customer support was friendly when I had questions about deductibles. However, I got a bit confused about what exactly was excluded under certain weather damage claims. They could improve explaining exclusions more clearly. Aside from that, claims seem to be handled professionally.
emma.c
Boston, MA
4.0
Rates a bit high
Coverage’s okay, but premium is steep.
john_doe
Miami, FL
4.0
Helpful agent, smooth process
Dealing with Progressive was decent. Their agent Sarah explained liability options well, just wish premium rates were a bit lower.
Tom
Seattle, WA
4.0
Solid coverage, good customer support
I switched to Progressive last year because their rates were really competitive for my two cars. The online quote tool was easy to use and gave me a clear breakdown of liability versus collision coverage costs. I had to file a small claim recently after a fender bender, and their customer service rep Kim was really helpful walking me through the steps and setting expectations. The payout was a bit slower than I hoped but overall the process was straightforward and the coverage met my needs well.
mary.j
Seattle, WA
4.0
Mixed feelings after recent claim
Last month I filed a claim for a fender bender. The agent was kind and responsive, but the payout took almost two weeks, which was longer than expected. Also, some minor damage wasn’t fully covered despite my collision plan. Still, the customer service was patient and helped me understand the policy details better.
trader_ru
Atlanta, GA
3.0
Okay service, could be faster
Signed up for their commercial insurance last year. The coverage options are fine, and prices reasonable. But when I had to report an accident, the response time was slower than I expected and I had to follow up multiple times. Also, their app isn’t very intuitive for managing multiple vehicles. They do get the job done, just wish it was more user-friendly.
sarah_j
Denver, CO
4.0
Good rates, minor app issues
I like Progressive for the affordable premiums and decent coverage options, but the mobile app crashes sometimes when I try to view my policy details.
lisa_m
Denver, CO
4.0
Good coverage, minor hassle
Got my collision claim processed pretty fast, but the app glitch made me call twice.
kate_b
Philadelphia, PA
5.0
Reliable coverage
Appreciate the quick assistance.
mike89
Austin, TX
4.0
Decent service but watch the fine print
I switched to Progressive for my commercial vehicle insurance since their rates were competitive. The sign-up was straightforward, and I liked the policy customizations. However, when I had to file a claim for a minor accident, I found out that certain roadside assistance wasn’t included, even though I assumed it was. Also, the mobile app sometimes lags when checking coverage details, which can be frustrating. it’s a solid choice if you double-check what’s covered exactly.
mikeB
Austin, TX
3.0
Mixed feelings about claim process
Claim took longer than I expected, and the agent wasn’t very clear on coverage details.
alex_2021
Chicago, IL
4.0
Easy claim filing
Filed my claim online without issues.