Great selection, minor checkout glitch
Really enjoy browsing Net-a-Porter for luxury brands, their curation is top notch. I did hit a snag during checkout where the promo code didn't apply properly, which was frustrating but support fixed it quickly. Delivery was faster than expected and the packaging was very elegant, definitely adds to the luxury experience.
Decent but pricey
Prices are steep.
Great selection but slow delivery
I ordered a jacket last week and loved the range available. The product photos and descriptions were clear, but my delivery took almost a week longer than promised. Aside from that, the packaging was super elegant and the jacket fits perfectly.
Good quality stuff
Items matched pics.
Lovely items but customer service lagged
Bought a pair of shoes that looked amazing online. When I needed to exchange for a size up, the chat support was slow to respond and not very helpful initially. The shoes arrived quickly though and the quality is top-notch.
Mostly good but checkout glitch
The site has a stunning range and I found a gorgeous coat last week. However, during checkout, the page froze twice which was frustrating. Customer service was helpful once I contacted them, and my order was processed without issues afterward.