Liberty Mutual

4.215 reviews

marianna_k

San Francisco, CA

3.0December 17, 2025

Confusing policy terms and hard to reach support

I found the policy documents quite hard to understand, especially the exclusions section. After a small accident, I wasn’t sure if my repairs were covered. Tried calling customer support multiple times but got disconnected or put on hold forever. Eventually managed to get through but it was a pretty stressful experience overall.

Rebecca M.

Atlanta, GA

3.0November 15, 2025

Mixed feelings about claims and billing

I had to claim after a minor house leak, and while the process was generally okay, it took longer than I expected to get the funds for repairs. On the plus side, the adjuster was professional, but the delay kind of bothered me. Also, the online portal sometimes froze when uploading documents, which made it a bit annoying.