Decent service marred by lost luggage and app issues
I booked a flight from Berlin to Abu Dhabi for a business trip. While the check-in and boarding went smoothly, I ran into problems with the Etihad app it kept freezing when I tried to download my boarding pass. Also, my suitcase was lost for a day, which really messed up my schedule. Customer service at the airport was polite but a bit slow to provide updates. The in-flight experience was nice though, with comfortable seats and good meal options.
Convenient flight times and good customer care
Booked a late evening flight to Abu Dhabi with Etihad, which was perfect for my schedule. The booking process on their website was straightforward and I appreciated the email reminders. The crew was attentive, especially helping with my carry-on storage. Everything ran on time and the seat comfort was above average compared to other airlines I've used recently.
Quick boarding process
Boarding was super fast, no hassle at all.
Great flight experience but delays
I flew with Etihad from London to Abu Dhabi last month. The seats were comfortable and the in-flight meals were tasty. However, the departure was delayed by almost an hour, which was a bit frustrating but the crew kept us informed well.
Efficient service, minor meal delay
Meal service took longer than expected but otherwise smooth.
Exceptional experience overall
Flying Etihad from Paris to Abu Dhabi was such a pleasant surprise. The cabin was really well maintained and the business class lounge at CDG was super relaxing with plenty of good food options. Onboard, the crew remembered my name, which made it personal and welcoming. The entertainment system was updated with the latest movies and the Wi-Fi was reliable despite flying over remote areas. Landing was smooth and early, a great start to my trip.
Comfortable seats, tasty meals
Seats were cozy, food was good.
Good amenities but baggage delay
The flight itself was pretty comfy with great legroom and free Wi-Fi onboard, which I didn't expect. The food was decent but a bit limited in variety. Unfortunately, my checked bag arrived late at baggage claim, which held me up by 40 minutes. Staff apologized but that wait was annoying after a long haul.
Friendly staff on board
Crew was helpful and polite during my flight.
Smooth check-in and comfy cabin
Checked in online easily and the cabin crew made sure everyone was settled nicely. The entertainment system had a good range of movies too. The flight landed a bit early, which was a welcome surprise after a long day of travel.