mike_thompson
London, UK
Good trip but one hiccup
Booked business class to Tokyo and overall the experience was quite comfortable. The seat was spacious and the in-flight entertainment system had a decent selection. However, the boarding process was chaotic and delayed by about 45 minutes, which was frustrating especially after a long wait at the airport. Support staff apologized but didn’t provide any compensation or helpful updates during the delay. Food quality was excellent though, so at least that was a highlight.