Sophie
Miami, FL
5.0
Quick and easy loan approval
Got my mortgage approved in under two weeks, super impressed!
Lily E.
Portland, OR
5.0
Great digital platform
Love how straightforward their website is for mortgage applications.
david_brenton
Chicago, IL
3.0
Mixed feelings about customer service and app
So I started a mortgage application with Better hoping for a smooth experience, but things got a bit frustrating. The initial steps went smoothly, but then my loan officer disappeared for days without updates, which made me nervous. Also the app sometimes froze when I tried uploading documents, so I had to keep emailing them directly. Eventually it worked out but I expected better communication and a more reliable platform for a digital lender.
Jennifer
Seattle, WA
5.0
First-time buyer experience was great and detailed
Buying my first home was nerve-wracking but Better made it manageable. They gave me clear info about the whole mortgage process and helped me understand the different loan options. I especially liked how their platform showed me potential monthly payments with various rates and down payment amounts. The chat support answered my questions quickly, and I felt confident going into closing. Would definitely recommend for first-timers like me.
tom_smith
Atlanta, GA
5.0
Very satisfied with the home purchase loan
Used Better to get a mortgage for our new home and I have to say it was one of the smoothest lending experiences I’ve had. The digital platform keeps everything transparent, so I could track my application's status daily. Also, the loan officer Emma was very responsive and helped clarify all my questions about rates and fees. We closed right on time and saved a few hundred dollars on interest thanks to Better’s competitive rates. Definitely would use them again if I refinance in the future.
Owen
Houston, TX
5.0
Easy process, good communication
Applying for a mortgage with Better was surprisingly simple. The platform walked me through everything and I appreciated the regular email updates. They responded quickly when I had questions about refinancing my loan. Overall a solid experience and I’m happy with the new lower payments.
Emily
Philadelphia, PA
4.0
Good rates but some delays
Better offered me one of the best refinancing rates I found, and the digital process made comparing options easy. However, the underwriting phase dragged on longer than I hoped due to slow responses on the docs I sent. I contacted support twice but only got vague replies. Thankfully, the closing went fine and I’m saving money monthly, so overall a positive outcome despite the wait.
mike_jones
San Diego, CA
4.0
Mostly good but slow verification
The application form was pretty clear and easy to use, but it took forever to get my income verified. I kept having to upload the same documents multiple times which was annoying. Customer support was polite but didn’t speed things up much. Still ended up with a decent rate so I can’t complain completely.
kate_w
Minneapolis, MN
3.0
Too many document uploads
Had to reupload docs three times, frustrating.
ryan_c
Boston, MA
5.0
Simple refinancing, no hassle
Refinanced my home loan with them, no issues at all.
alex_92
Austin, TX
4.0
Good but a bit slow
Application was fine but took longer than promised.
Emily R.
San Diego, CA
5.0
Simple and fast process
Got my mortgage approved way faster than expected. Really easy to upload docs online without the usual hassle.
Maya
Denver, CO
5.0
Smooth refinancing process
I refinanced my mortgage with Better last month and honestly the process was way faster than I expected. The online application was super easy to fill out, and I got updates from my loan officer Sarah every step of the way. Closing took less than a month, which really helped me lock in a lower rate before they went up.