david_brenton
Chicago, IL
3.0
Mixed feelings about customer service and app
So I started a mortgage application with Better hoping for a smooth experience, but things got a bit frustrating. The initial steps went smoothly, but then my loan officer disappeared for days without updates, which made me nervous. Also the app sometimes froze when I tried uploading documents, so I had to keep emailing them directly. Eventually it worked out but I expected better communication and a more reliable platform for a digital lender.