michael_lee
Houston, TX
2.0
Frustrated by lost luggage and ticketing snafu
My trip with ANA started off badly when my checked bag didn’t arrive with me in Tokyo, and it took three days to get it back. The customer service was slow to respond, and it felt like I was passed around between departments. On departure day, their online check-in system crashed, forcing me to stand in a long line at the airport just to print my boarding pass. All that stress overshadowed the nice snacks and comfy seats on-board. Definitely not the smooth experience I expected given the ticket price.