Sophie
Austin, TX
5.0
Super fast delivery!
Got my shoes the next day, so happy!
emma.lawson
Boston, MA
5.0
Great customer support
Asked about sizing, got quick replies.
lucy_89
Miami, FL
5.0
Perfect fit every time
Shoes always match their descriptions well.
Hannah
Philadelphia, PA
5.0
Great return policy saved me twice
I ordered two pairs of boots last fall but one didn’t fit right. The return process was super easy, no questions asked, and I got my refund fast. The second time I needed a replacement because the first pair had a defect; Zappos sent me a new pair without any extra cost. I really appreciate how hassle-free their customer service is compared to other sites. It keeps me coming back for new shoes every season.
mike_21
Atlanta, GA
5.0
Quick shipping, thanks!
Order arrived two days earlier than expected.
alexa_r
Portland, OR
5.0
Love their deals
Grabbed some boots at 30% off, such a steal!
dave_j
Seattle, WA
5.0
Easy returns, love it
Returned a pair with no hassle at all.
mike_h
Denver, CO
5.0
Super fast delivery!
Got my sneakers the next day, awesome service.
Chris
New York, NY
5.0
Good experience but app needs work
I usually shop on their app because it’s super convenient and has all my past orders saved. The checkout is smooth and I like the estimated delivery dates they provide. However, sometimes the app freezes when I’m browsing sales which is pretty annoying. The chat support helped me quickly when I reached out though, which was a relief.
Lucas
Houston, TX
5.0
Reliable and easy to use
Always find what I need quickly here.