Mark
Denver, CO
Ordered boots and they came on time, love the style. However, the box was a bit crushed which worried me at first. Thankfully, the shoes were fine inside. Hope they get better packaging soon.
Sophie
Austin, TX
Got my shoes the next day, so happy!
emma.lawson
Boston, MA
Asked about sizing, got quick replies.
jen_s
San Diego, CA
Like their shoe styles but some sizes go out of stock too fast.
lucy_89
Miami, FL
Shoes always match their descriptions well.
Hannah
Philadelphia, PA
I ordered two pairs of boots last fall but one didn’t fit right. The return process was super easy, no questions asked, and I got my refund fast. The second time I needed a replacement because the first pair had a defect; Zappos sent me a new pair without any extra cost. I really appreciate how hassle-free their customer service is compared to other sites. It keeps me coming back for new shoes every season.
mike_21
Atlanta, GA
Order arrived two days earlier than expected.
alexa_r
Portland, OR
Grabbed some boots at 30% off, such a steal!
Nathan
Chicago, IL
I’ve been shopping at Zappos for a couple of years now, mostly for their wide range of sneakers. Their filtering system is great to narrow down options, but lately, the site crashes when I try to sort by price which gets annoying. Customer service was helpful though and explained they're working on it. Also, one time my order was delayed by three days without notification, which was frustrating. Despite these hiccups, I like that returns are simple and free, so I keep coming back.
dave_j
Seattle, WA
Returned a pair with no hassle at all.
mike_h
Denver, CO
Got my sneakers the next day, awesome service.
Laura
Austin, TX
I really like Zappos for the huge range of boots they offer and the easy navigation on their site. However, I had to wait quite a bit to get help from chat about a sizing issue, which was frustrating. The return process was smooth once I got the instructions. I’ll shop here again but hope support gets quicker.
Chris
New York, NY
I usually shop on their app because it’s super convenient and has all my past orders saved. The checkout is smooth and I like the estimated delivery dates they provide. However, sometimes the app freezes when I’m browsing sales which is pretty annoying. The chat support helped me quickly when I reached out though, which was a relief.
Lucas
Houston, TX
Always find what I need quickly here.