mark_trader
Boston, MA
3.0
Mixed experience with support and app features
Started with WeightWatchers last year hoping for a solid routine, and while the food tracking and recipe suggestions are great, I had issues with the customer support when my subscription billing got messed up. It took weeks to get it sorted and honestly felt like I was passed around. Also, the barcode scanner didn’t recognize some brands that I frequently buy, which was annoying because I rely on quick logging during busy workdays. On the plus side, the weekly coaching sessions helped me understand portion control better, and I lost about 10 pounds in the first two months. I want to keep going but wish some aspects were smoother.