I reserved a 7-day Mediterranean cruise through TUI, attracted by the price and the all-inclusive options. The booking experience on the website was ok, although at times it felt a bit sluggish, especially when selecting excursions. The cruise itself was decent with good amenities, but some of the included activities were overcrowded, and the food options lacked variety which was disappointing. Customer support arranged a partial refund after I complained, but they were slow to respond and the follow-up took nearly two weeks. I might try them again but will be more cautious next time.
Ellie_R
Dublin, Ireland
5.0
Great deals found here
Found an amazing city break deal in Rome, super happy with the price.
kotomama
San Francisco, CA
5.0
Always reliable for holidays
Used TUI for my last three vacations and never had issues, solid choice.
alex_2021
Sydney, Australia
5.0
Great pick for family holidays
Booked a family-friendly resort and the kids loved the activities.
max1990
Glasgow, UK
5.0
Perfect getaway with TUI
Booked a surprise trip to the Algarve for my partner's birthday. The hotel was stunning and all-inclusive, flights smooth, and the TUI app kept me updated about any travel alerts. Really made the trip stress-free and memorable.
john_smith92
Manchester, UK
5.0
Good value and reliable
Used TUI for a beach holiday, price was fair and flights on point.
anna.k
London, UK
4.0
Trustworthy and well-priced options
Used TUI twice this year for city breaks and both times the experience was good. They offer competitive prices and the booking process is simple enough, especially their mobile app which works well. Flights attended on time and the hotel ratings matched reality, no nasty surprises. Customer service was responsive when I needed to change plans last minute, which I appreciated.
mike_travels
Austin, TX
5.0
Easy and fast booking
Quick and easy process, loved the user interface.
Sophie_M
Bristol, UK
2.0
Disappointed with customer support
Had some issues with my flight change due to Covid restrictions and TUI's support was slow to respond. Waited days on chat with unclear answers, which left me stressed about my trip. Finally got it sorted but not the experience I expected.
Laura J.
Brighton, UK
5.0
Smooth booking and great hotel
Booked a last-minute all-inclusive in Mallorca via TUI, and it went really smooth. The hotel was exactly as described, and check-in was hassle-free. Flights were on time and the package saved me quite a bit.
george_t
Liverpool, UK
3.0
Good prices but slow app
Booked flights and hotel combo, prices were better than other sites but the app kept freezing during checkout, frustrating.
natalie_w
Edinburgh, UK
4.0
Convenient bookings but minor hiccup
The website was quite intuitive and booking my Tenerife trip went smoothly. However, I did notice my seat preferences weren't saved properly which was a bit annoying but not a dealbreaker. pretty happy with how quick everything was handled.