I placed an order for birthday presents about three weeks ago, and half of the items still haven’t arrived. The tracking info was not updated regularly, which made it hard to know when to expect the delivery. Customer support was slow to respond and didn’t offer a clear solution. I ended up buying gifts elsewhere last minute, which was frustrating. I hope they improve their logistics soon because the toy selection itself is pretty good.
Anna
Portland, OR
5.0
Fast delivery and perfect gifts
Ordered last-minute and got everything on time!
Chris J.
San Diego, CA
5.0
Excellent experience and great kids' toys
I recently bought a collection of outdoor play equipment and educational toys from Toys R Us online. The ordering process was smooth and the delivery came a day early, which was a nice surprise. The products were exactly as described and my kids have been playing non-stop. Customer support was very responsive when I had a quick question about setup. really happy with the purchase and will definitely return for future gifts.
Emily R.
Boston, MA
4.0
Great range but checkout glitches
I really liked the variety of toys for different age groups on the site. However, during checkout the payment page kept freezing a couple of times which was annoying. Eventually managed to complete the order without extra charges.
jessica_w
Chicago, IL
4.0
Order took longer than expected
Placed a birthday gift order for my nephew and it arrived two days late. The tracking info was a bit confusing and customer support was slow to respond. The toy itself was great though, so that part was okay.
david_s
Atlanta, GA
5.0
Reliable site with solid customer care
I’ve been using Toys R Us online for over a year now. Their toy options for different ages are really varied and always on point for birthday gifts. Once, a delivery was delayed but their support team handled the issue quickly and even sent a small voucher for the inconvenience. The website interface is friendly and easy to browse, plus their seasonal promotions save me quite a bit. Definitely my go-to for kids’ presents.
max1990
Austin, TX
3.0
Toys arrived damaged
Some items were broken.
kate_l
Philadelphia, PA
3.0
Poor packaging quality
Package was crushed.
mike_holtz
Austin, TX
5.0
Great selection and smooth checkout
I had a really good experience shopping on toysrus.com last month. They had a huge variety of educational toys for my daughter, which was perfect because she’s super into puzzles right now. The website was easy to navigate and checkout was quick, plus my order showed up earlier than promised. Definitely going back for holiday gifts!
Linda M.
Chicago, IL
4.0
Good variety but slow shipping
I ordered a few educational toys for my toddler and the selection was great. Prices were reasonable, but the shipping took almost two weeks, which was longer than expected. Overall happy but hope delivery speeds up.
mark_t
Miami, FL
4.0
Mixed experience with delivery and product quality
I ordered a board game and some action figures for my kids. The figures looked great and my kids loved them. Unfortunately, the board game had missing pieces, and I had to contact support to get a replacement, which took almost 10 days. Plus, the delivery was delayed by three days beyond the estimated date. It’s a shame because their selection is really good and prices are competitive. Hoping these issues get sorted out soon.
Tom
Denver, CO
4.0
Nice selection and decent customer service
I bought several outdoor play sets for my kids, and everything arrived well-packaged. Customer service was helpful when I had questions about assembly instructions. Wish they had more sales though.
Sophia
Seattle, WA
4.0
Easy to navigate site
Website was simple to use and checkout was smooth. Found exactly what I needed for my nephew's birthday.
alex_2021
San Francisco, CA
4.0
Friendly staff and quick support
Had a small issue with my order and contacted support via chat. They were quick to resolve it and super polite. Will shop again.