michael_jones
San Francisco, CA
3.0
Not what I expected from Sixt
I reserved a mid-size car over a month in advance for a business trip but when I arrived, they only had compact cars left. They said it was a system glitch but I ended up paying extra to upgrade. The return process was painless, though the employee at the desk seemed rushed and barely explained the charges. I was also charged a cleaning fee that I wasn’t informed about beforehand, which felt unfair. the experience was frustrating given the price I paid and the lack of communication.