Michael_K
Denver, CO
I like how SimplePractice handles scheduling and billing, but sometimes the app crashes during notes entry which is frustrating during busy days. Also, setting up telehealth links isn’t always intuitive for new clients. They do have a solid support team, though, and response times are decent. Hoping for smoother app stability soon.
MeganT
Atlanta, GA
I appreciate how the client intake forms are customizable and easy to use. The insurance billing interface took some getting used to but works fine now. Telehealth video quality is decent, though not the best I’ve seen. Still, it’s convenient for remote clients.
Laura
Portland, OR
Scheduling and client records work well, and I like the secure messaging feature. However, occasionally the mobile app lags during telehealth calls which can be annoying. Customer support helped me troubleshoot quickly, so that’s a plus.
chris_89
Boston, MA
The calendar sync feature is really useful since I juggle multiple locations. Documentation templates could be better, but the billing system is solid. I've only had one issue with a missed notification, but overall pretty reliable.
kate_b
Austin, TX
Billing is straightforward and quick here.