Lara M.
San Francisco, CA
3.0
Great overall service
I had a decent experience. The app is smooth for the most part, but occasionally it crashes. Still, the price I pay is great for the coverage I received!
Chris G.
Atlanta, GA
3.0
Good But Some Issues
My experience with Root has been mixed. The initial savings were fantastic, but I faced a lot of delays in claim processing. I would say they have potential, but they need to work on their follow-up procedures to keep clients informed.
Andrew W.
Dallas, TX
5.0
Love My Coverage!
Super happy with Root! Didn't know my driving habits could save me so much money on insurance. Their customer support was really helpful when I needed some clarifications. Happy to recommend them to friends.
kevinsmith
Austin, TX
5.0
Happy with Root!
Happy with my choice!
Nikki S.
Boston, MA
5.0
Confusing Pricing Model
While I like the concept of personalized rates, I find the pricing model a bit confusing. My rates changed a lot over the first few months, which made me feel uneasy. a good approach but not very transparent.
john_doe23
Miami, FL
4.0
Decent, but could do better
I like the idea behind Root, but I wish their app was a little more user-friendly. Sometimes it lags when I'm checking my policy details. Still, the rates I got were better than I expected!
Mike
Chicago, IL
4.0
Good but Needs Improvement
I’ve been with Root for about six months and overall it’s been great. However, I had a little hiccup with customer service when I tried to add my wife as a driver, it took longer than expected. Still, I appreciate the affordable rates!
alice.brown
Phoenix, AZ
4.0
Solid but not perfect
Technically sound but could enhance their customer support. My driving score is good, but I didn’t really see much of a discount after a year. Maybe it’s just me.
Ella J.
Los Angeles, CA
5.0
Great Insurance Experience!
I switched to Root a few months ago, and I'm really happy I did. The app is super easy to use, and my rates are way lower than my last insurer. The personalized pricing based on my driving habits is just brilliant!
Tom H.
Denver, CO
5.0
Really Convenient!
Quick sign-up process!
Jessica W.
New York, NY
5.0
Personalized Rates are Awesome!
Root's approach to insurance is refreshing. They don’t just look at credit scores but focus on how I actually drive. I had a minor accident last month, and filing the claim was a breeze. The support team answered all my questions really fast and resolved everything quickly.
Sarah_k
Seattle, WA
5.0
Best Rates Ever!
Love it!