Sophie L.
Austin, TX
I bought a couple of throw pillows and a rug for my bedroom decor. The style matches perfectly with my modern farmhouse look and the quality feels solid. Shipping was a bit slow though, took almost three weeks, which was annoying since they advertise faster delivery. Still, the overall aesthetic and build are worth the extra wait in my opinion.
David H.
San Diego, CA
Got the bed frame delivered last month, super easy to put together which was a relief. The wooden slats feel sturdy and my mattress fits perfectly with no weird gaps. Customer support answered my questions quickly when I needed help choosing the right size. The style is simple but fits well with my bedroom decor. Overall a solid purchase for the price paid.
Emily R.
Portland, OR
I ordered a new sofa and a couple of accent pillows for my living room back in March. The products themselves are lovely, really stylish and comfy, just like I hoped. However, the delivery took almost two weeks longer than promised which was a bit frustrating since I arranged my whole room setup around the estimated arrival date. The customer service was polite but didn’t offer much help with the delay. I’d still shop here again though, the quality makes up for the wait.
max1990
Los Angeles, CA
I’ve ordered several decor items like lamps and vases here and the quality is always top notch. However, one recent order arrived with a small chip on a ceramic vase which seemed like packaging wasn’t quite protective enough. Support was quick to respond and offered a refund, so that was appreciated. I’d still recommend Pottery Barn for their style and product range but hope they step up on packaging for fragile items.
Jessica T.
Seattle, WA
I like the style and the materials they use, everything feels sturdy and well made. But honestly, the prices are pretty steep compared to some other home stores I’ve checked out. I ended up waiting for a sale to snag a good deal on a bedside table, worked out fine. Shipping was quick and the assembly instructions were clear.