Otto

4.314 reviews

sarah_t

Frankfurt

3.0October 13, 2025

Mixed feelings about returns

Ordered a sofa that looked nice online but the color was off when it arrived. The return process was okay but took longer than I expected. Customer service was polite though.

At a glance

4.3/ 5Great

86%rate it 4-5★

Rating distribution

5★7 4★5 3★1 2★1 1★0 All ratings

About company

Otto serves consumers seeking a variety of products online, including fashion, electronics, home goods, and more. It is useful for those who prefer shopping from home or want access to diverse merchandise in one place. The platform offers product listings along with customer reviews and ratings to assist in making purchasing decisions. Otto operates as an e-commerce retailer based in Germany, providing a digital marketplace that connects buyers with numerous brands and items. The website features extensive catalogs and supports convenient online transactions, catering primarily to European customers. Its service includes order tracking and customer support to manage purchases efficiently.