Good digital features but slow support
I've been using Metro Bank online for about six months now and really like their app interface, especially the instant payment notifications and easy setup for direct debits. However, I had an issue with a delayed transfer last week and reaching support through the chat took way longer than I expected, around 45 minutes on a weekday. The representative finally helped fix it, but the wait was frustrating since I needed the money to clear urgently. Hopefully, they improve response times soon because the banking side is solid otherwise.
Good digital banking but needs tweaks
I have been banking with Metro Bank for almost a year now. The app interface is pretty straightforward and I like the instant card locking feature whenever I misplace it. However, I find the limits on daily transfers a bit restrictive compared to other neobanks. Also, the currency conversion rates could be better. Customer service is generally helpful but sometimes slow when I used the chat in the evenings. Still, they seem committed to making digital banking easier for their customers.
Useful features but room for growth
The online account management is pretty handy and I enjoy the instant spending insights. However, the lack of scheduled payments is a downside for me as I used to rely heavily on that at my old bank. Also wish they offered a bit more transparency about their fees.
Good but app could improve
The app is quite user-friendly but sometimes lags when I try to check pending transactions. Wish the notifications were more reliable.