Good digital features but slow support
I've been using Metro Bank online for about six months now and really like their app interface, especially the instant payment notifications and easy setup for direct debits. However, I had an issue with a delayed transfer last week and reaching support through the chat took way longer than I expected, around 45 minutes on a weekday. The representative finally helped fix it, but the wait was frustrating since I needed the money to clear urgently. Hopefully, they improve response times soon because the banking side is solid otherwise.
Quick and reliable
App works fast, no issues.
Great for business users
I've been using Metro Bank's business features for several months now. The integration with payment platforms is straightforward and I appreciate the instant notifications on each transaction. Occasionally, the app crashes but logging out and back in fixes it. I also value the ability to easily set transfer limits and control access for employees from the online portal.
smooth onboard experience
Setup took just 10 minutes, very smooth!
Fantastic customer support and app
I switched to Metro Bank six months ago and honestly, it’s been a great choice. The mobile app runs super smoothly and I love how quickly I can freeze and unfreeze my card right from the dashboard. Had a small hiccup with a payment delay, but their chat support sorted it out within minutes, which was impressive. Feels like they really get the digital banking game.
Good digital banking but needs tweaks
I have been banking with Metro Bank for almost a year now. The app interface is pretty straightforward and I like the instant card locking feature whenever I misplace it. However, I find the limits on daily transfers a bit restrictive compared to other neobanks. Also, the currency conversion rates could be better. Customer service is generally helpful but sometimes slow when I used the chat in the evenings. Still, they seem committed to making digital banking easier for their customers.
Frustrated with support delays
Every time I’ve had an issue, support takes forever to respond through the app chat. It’s disappointing because the platform itself is decent. Tried reaching out multiple times about a frozen account without clear explanation and just got the usual scripted replies. For a bank without branches, their digital support really needs to be more proactive and personal.
Love the card perks!
Hands down, best digital banking perks I’ve used.
Useful features but room for growth
The online account management is pretty handy and I enjoy the instant spending insights. However, the lack of scheduled payments is a downside for me as I used to rely heavily on that at my old bank. Also wish they offered a bit more transparency about their fees.
Good but app could improve
The app is quite user-friendly but sometimes lags when I try to check pending transactions. Wish the notifications were more reliable.
Mixed experiences with payments
I have had Metro Bank for about a year now. Most payments go through fine but a couple of times my transfers were delayed without clear reasons, which was frustrating. Their customer support is reachable via chat but often waits to reply and I found that a bit inconvenient. Still, their online dashboard is clean and makes managing my business account rather easy.
Easy to use, no complaints
Smooth experience so far.
Average service overall
Accounts open quickly but waiting on international transfers takes longer than expected.