Becca M.
Nottingham
Every time I’ve had an issue, support takes forever to respond through the app chat. It’s disappointing because the platform itself is decent. Tried reaching out multiple times about a frozen account without clear explanation and just got the usual scripted replies. For a bank without branches, their digital support really needs to be more proactive and personal.
Claire
Leeds
I have had Metro Bank for about a year now. Most payments go through fine but a couple of times my transfers were delayed without clear reasons, which was frustrating. Their customer support is reachable via chat but often waits to reply and I found that a bit inconvenient. Still, their online dashboard is clean and makes managing my business account rather easy.
nick_87
Glasgow
Accounts open quickly but waiting on international transfers takes longer than expected.