Lindsay M.
Austin, TX
3.0
Mixed experience booking flights
I booked a multi-city trip through Kiwi.com and saved some money compared to direct airline prices, which was nice. However, the app was glitchy when I tried to manage my booking and the customer service was slow to respond about a confusing baggage allowance issue. Luckily my flights went mostly smooth but the extra hassle almost made me cancel. I’ll probably use Kiwi.com again but I’m bracing for a bit of stress next time.