davidR87
New York
4.0
Good app, minor glitches
App works well for everyday banking.
trader_ru
San Diego
3.0
Three stars for now
Funds transfer was okay but support was slow to respond when I had a question about international fees. The app’s layout is clean but could offer more detailed transaction analytics for investors.
Lily M.
Portland
5.0
Love the app and features!
Been using ING for over a year now and I’m really happy with how smooth everything is. Opening the account was quick, and I appreciate the instant card freeze option in the app saved me from a potential fraud case. Plus, the budgeting tools help me stay on track with my expenses. Customer service has been friendly whenever I needed help, even on weekends. Definitely recommend for anyone wanting easy digital banking.
Tommy
Miami
3.0
App crashes too often
Keeps crashing on my phone.
max1990
Philadelphia
4.0
Good but could be better
I mostly like ING’s low fees and the instant alerts. Sometimes the app refreshes slowly which is annoying, but the overall experience is okay.
Megan
Chicago
4.0
Mostly smooth but slow verification
Account setup was pretty straightforward, but verification took longer than I expected. The app is clean and transfers are quick, though I wish their support chat was more responsive during peak hours.
Jared T.
Austin
3.0
Decent features, some annoyances
I like how easy it is to pay bills and check balances on ING’s app. However, the currency conversion fees caught me off guard when I tried to transfer funds abroad. I’d appreciate clearer info on those charges before transactions.
anna.k
Boston
3.0
Mixed feelings after switching to ING
I switched to ING about three months ago because I wanted a neobank with lower fees and a more streamlined app experience. The app’s interface is clean and really easy to navigate, especially for managing my joint account. Setting up automatic savings transfers was simple, which is great. But I ran into a frustrating issue with a delayed payout my paycheck deposit didn’t show up on time, and I had to contact support twice before it got sorted out. Support eventually fixed it but the wait was annoying. Also, the app sometimes lags when I’m uploading documents for KYC, which slows things down. I like the card’s cashback offers on groceries, though, so I’m hoping they fix these glitches soon.
Sophie L.
Seattle
3.0
Decent but needs improvements
The mobile app is user-friendly, and I like the budgeting tools. Still, I ran into an issue with a card delivery delay that wasn’t clearly explained, which was frustrating since I needed it urgently.
alex_2021
San Francisco
5.0
Great for daily banking!
Using ING for the past six months and it’s been mostly hassle-free. The instant notifications for purchases help me keep track of spending, and setting up recurring payments saved me a bunch of time. Only thing I’d add is a better option for customer support on weekends.
kate_w
Denver
3.0
Not the fastest out there
Transfers feel a bit delayed sometimes.