Megan T.
Denver, CO
I signed up for Humana's family health plan last year and overall it's been smooth. Their app lets me track claims easily, but the dental coverage details were a bit confusing at first. Customer service helped clear it up quickly though.
Tommy B.
Chicago, IL
Coverage is solid but sometimes the mobile app crashes when I check my benefit balance.
Rachel M.
New York, NY
I like how Humana’s reps are friendly and knowledgeable, especially when I needed help with my prescription coverage. However, I was billed twice last month and it took a few calls to fix that. The billing team could improve their accuracy.
nick_j
Portland, OR
Support took long to respond to my email.
Jared L.
Phoenix, AZ
Humana's insurance options are solid and the wellness programs are a nice bonus. Still, I found their phone support wait times frustrating when I had questions about a claim. Apart from that, payments and coverage have been consistent.
Emily
Dallas, TX
I appreciate Humana’s wellness coaching programs that came included with my plan. The website explains coverage in plain terms, which made choosing the right plan easier. A small delay in my dental claim payout was the only downside so far.