Mixed feelings about the experience
I started applying for life insurance through Haven Life last month. The quotes were clear, and I appreciated that the coverage options matched what I needed. However, during the KYC process, I ran into some verification delays that lasted a couple of days. Customer support was polite but a bit slow to respond, which was frustrating when I was trying to finalize before a deadline. Eventually, everything got sorted out but it felt more complicated than it should be.
Application delays and confusing terms
I tried to get a policy last month but hit some snags during the underwriting. The medical questions were more detailed than I expected and the app kept crashing when I tried to submit. Support was slow and didn’t provide clear answers about the waiting period. It took over a week just to get a response and I almost gave up. I love the idea of digital insurance but the execution here needs work.
Could be better with support
The platform is easy to navigate and the coverage options are decent, but the chat support could definitely be improved. I had some questions about riders and waited a long time for answers. Also, the documents took longer to appear in my account than I expected, which threw off my planning a bit. Otherwise, the policy terms were clear enough.