Laura M.
Denver, CO
5.0
Excellent for small businesses
I’ve been using Freshworks for our startup and can say it’s fantastic. The CRM is intuitive and really helps us stay organized. Their support team is responsive too, which is a big plus.
benji23
Miami, FL
4.0
Good value for money
Really happy with the service provided.
James S.
San Francisco, CA
4.0
Good but could be better
Freshworks has been pretty solid for our team. The CRM tools work well, but sometimes I find the interface a bit clunky, especially when searching for customer data. it gets the job done.
kate_w
Austin, TX
4.0
Easy to use
Great software! Makes managing customer interactions so much easier.
Emily R.
New York, NY
5.0
Streamlined my workflow
I'm really pleased with Freshworks. The customer service software integrates well with other tools I use, and it’s been a big deal for my support team. Plus, their live chat option is super helpful.
sammy_t
Los Angeles, CA
3.0
Could use some tweaks
It’s okay but has some limitations.
Derek
Chicago, IL
4.0
Decent experience
Works fine, but I wish the reporting features were more detailed.
Sarah J.
Seattle, WA
4.0
Solid software, minor issues
I like Freshworks. Their customer engagement tools have improved our response times. However, I did face a few glitches while setting up automated responses. Once I sorted that, everything has been smooth.
andrews88
Philadelphia, PA
4.0
Not perfect but works
It's been a decent option for our needs. A bit bare bones for what we want, but functional.
Jack
New York
5.0
Great software for our needs
Super easy to use and really helps us organize.
Nina
Dallas, TX
4.0
Great user experience
Freshworks has a clean interface which makes it easy to navigate. I appreciate how straightforward everything is.
michael89
Boston, MA
5.0
Reliable service
Been using it for months, no major issues. Helps us keep track of clients effectively.
Cynthia
Phoenix, AZ
4.0
Overall satisfied
Good software for customer management, but sometimes I struggle with the analytics features.