Average, nothing special
The mobile app updates are sometimes buggy which gets frustrating. I like that fees are transparent though. KYC process was standard but a bit slow for a digital-only bank. I don’t hate it but I’m also not thrilled enough to fully recommend it.
App could be better
Not impressed with app glitches.
Mixed feelings about the app
The app's UI is clean but some features like scheduled payments are confusing to set up. Their customer service answered late and it took two tries to solve my issue with currency conversion fees. Otherwise, the bank offers competitive exchange rates but the experience felt half-baked.
Frustrating delays and poor chat support
I've been trying to set up recurring payments for weeks now, but the app keeps crashing every time I try to confirm. I reached out to chat support and then had to explain the problem over and over because the agents seemed clueless. Today, I still can't finalize my scheduled payments and I'm worried about paying bills late. Really disappointed since the concept sounded promising but the execution is weak on reliability. Hoping for fixes soon because I don’t want to switch banks again.