matthew.j
Portland, OR
4.0
Accessible and mostly reliable
App interface is simple and I like the variety of communication options. Sometimes the therapist replies slower than I’d like but overall pretty good.
michael_92
Denver, CO
4.0
Convenient therapy, minor scheduling issues
Easy to book sessions but had to reschedule once.
amy_s
Boston, MA
4.0
Good but app glitches sometimes
Sessions are helpful but app crashes randomly during video chats.
linda_w
San Diego, CA
4.0
Good platform but app needs improvement
I’ve been using BetterHelp for close to four months now, primarily for stress management. The counseling sessions are genuinely helpful and my therapist is great at offering practical advice. However, the app sometimes freezes during sessions or fails to send my messages promptly, which can be frustrating when you’re in an emotional moment. I hope they fix these bugs soon because otherwise, it’s a valuable service, especially during the pandemic when in-person visits are tough.