Sophie T.
Seattle, WA
Booked a hotel in Bali for 5 nights and the price was pretty competitive. The site was easy to navigate and the reviews helped me pick a decent place. However, when I needed to change my booking dates, customer service took almost two days to respond, which was frustrating.
johnny2000
New York
App worked fine but the payment page froze once. Sorted quickly.
emma_j
Miami
I booked a seaside resort in Mexico and everything matched the description perfectly. Agoda's filters made it easy to find the amenities I wanted, and the price was much better than other sites I checked. The confirmation email was instant, which gave me peace of mind before traveling. Would definitely recommend for those looking for straightforward bookings with lots of choices.
Sophie
Chicago
I booked a last-minute trip to Bali through Agoda and initially had trouble with confirming my reservation. The app showed the hotel as available, I paid immediately, but then got an error about the booking not going through. After a tense hour of chatting with support and sending screenshots, they confirmed my spot and even upgraded my room. The whole ordeal was stressful but the final stay was fantastic, especially that pool with the sunset view. Definitely will use again but hope for smoother booking next time.
kate.b
San Francisco
Hotels showed all the amenities upfront, helped me pick the right place quickly.
tommy_g
Atlanta
Quick find and book, no issues whatsoever.
maria_l
Seattle
Booked a hotel in Paris, price was decent but customer support took forever to reply.
jessica_w
Austin
Found a lovely hotel but the cancellation rules were confusing. I ended up paying a fee despite cancelling early, which was frustrating.
samuel_22
Philadelphia
Everything worked fine but the app lags when loading hotel photos.
nick_henderson
Boston
Got a sweet discount on Tokyo hotel, however the refund after my change took way too long. Support was polite though.
michaelR
Denver
The price comparison tool is great and helped me find the best deal on a hotel in Rome. But during checkout, I ran into a glitch where the payment wouldn’t process for 10 minutes. Ended up switching payment methods, which worked. Support was responsive but the delay caused a bit of stress since I was booking last minute. Otherwise, the hotel was exactly as described and reasonably priced.
alex_79
London
Booked multiple hotels with no hassle. Prices competitive, app user-friendly.
Lily
Portland
I had to change my booking dates twice due to unexpected work trips, and Agoda’s platform handled it smoothly without extra charges. Their app updated all confirmations instantly and the customer support was available 24/7, which really helped when I was traveling and couldn’t call easily. Also, the selection of hotels in Tokyo was impressive, with tons of options from budget to luxury. The prices often beat the hotel’s own website, which saved me a good amount. Next time I travel, I’m definitely checking Agoda first.
traveler_jake
Austin, TX
I used Agoda for my last trip to Tokyo and really liked the variety of accommodations available, from budget hostels to luxury hotels. The booking process was smooth, and I liked how the map feature helped me find places near the metro. Unfortunately, the hotel I booked had a noisy air conditioner that wasn’t mentioned in the reviews, and getting a refund was a bit of a hassle, though support finally helped after a couple of calls. I’ll use Agoda again but will be more cautious with hotel descriptions next time.