steve_72
Las Vegas, NV
3.0
Claims process confusing
Claims paperwork is too complicated.
linda_m
Seattle, WA
3.0
Mixed feelings about claims process
I signed up for an individual health plan with Aetna last year and was mostly happy with the coverage options and premiums. However, when I had to submit a claim for a specialist visit, the process was more complicated than I expected. It took over a month to get approval and I had to follow up multiple times with customer service because some documents were lost. On the plus side, once everything was sorted, the reimbursement was accurate, but the delays were frustrating especially since I had to pay out of pocket initially.