Zip

4.510 reviews

anna.k

San Francisco, CA

4.0October 1, 2025

Good value but support response slow

I used Zip to pay for a new phone in installments which was great because I didn’t want to pay upfront. The transaction fees were reasonable compared to other options I looked at. However, when there was a billing error, it took almost 3 days for support to respond which was frustrating. An improvement in customer service turnaround would make this a 5-star experience.

derek_r

Chicago, IL

4.0June 28, 2025

Good but needs better customer support

The platform works well for purchases but getting help is slow sometimes.

kate.m

Portland, OR

4.0June 26, 2025

Convenient but UI could improve

Zip’s payment options are solid and flexible but the app interface isn’t the most intuitive. Took me some trial to figure out where to see due dates. Still, I appreciate the multiple payment scheduling features that save me from late fees.

At a glance

4.5/ 5Excellent

90%rate it 4-5★

Rating distribution

5★6 4★3 3★1 2★0 1★0 All ratings

About company

Zip operates in the payments industry, offering services that facilitate consumer transactions and financial management. The company provides digital payment solutions designed to streamline purchases and manage credit effectively. Its platform is aimed at individuals seeking flexible payment options and businesses looking to integrate modern payment methods. The services include buy now, pay later options and digital wallets, supporting various retail and online environments. Zip's offerings are tailored to enhance purchasing power and convenience, focusing on smooth integration and user experience. Customers and partners may find value in its approach to payment flexibility and credit accessibility.