Good but a bit pricey
Prices are slightly higher than local dealers but convenience makes up for it. Delivery arrived three days later than promised, which was annoying. The car was clean and matches the ad description though. solid if you don’t mind paying a bit more.
App could be better
The app froze a couple times when browsing cars.
Good service but one hiccup
Car was great but delivery got delayed by two days.
Fast delivery, great car
Car showed up on time and was exactly as described.
Smooth but support slow
Payment and checkout were easy but chat support was sluggish.
Good car but slow delivery
Bought a 2017 Honda CR-V through Vroom and the buying process online was just fine, very straightforward. However, the delivery took almost two weeks longer than promised, which was a bit frustrating since I needed the car sooner. The vehicle itself matched the listing details and runs well so I’m mostly happy with the purchase.
Very responsive support
Customer service helped me out quickly with my financing questions.