LiamH
Austin, TX
4.0
Mostly smooth experience
App is easy to navigate and transfers go through fast. Had a small hiccup with verifying my ID but support fixed it quickly. Would like a bit more cashback options though.
Tom
Boston, MA
4.0
Good features but limited ATM network
I really appreciate the digital-first approach here and how easy it is to manage my finances via the app. The budgeting and saving goals features are quite handy. My only gripe is that they don’t have a huge ATM network, so sometimes I have to pay fees using other ATMs. Would be better if that was expanded.
Samantha
Seattle, WA
4.0
Mostly smooth but one hiccup
I’ve been using U.S. Bank for about six months now. The mobile app is pretty intuitive and the digital wallet integration is smooth which I love. However, last week I had a slight delay in the direct deposit posting which was a bit frustrating. Support was helpful though and fixed it within a day, so that’s a plus.
ryan.c
Miami, FL
4.0
Good but missing some features
Pretty decent app overall.
Greg T.
Atlanta, GA
4.0
Good but needs better customer chat support
I’ve been with U.S. Bank for a few months and generally like their digital services. The app’s design is sleek and navigation is easy, plus the integration with Apple Pay works flawlessly. However, I found their chat support a bit slow once I waited almost 20 minutes to get help with a payment issue. For a digital-first bank, faster live support would be great because I don’t want to wait on calls.