LiamH
Austin, TX
4.0
Mostly smooth experience
App is easy to navigate and transfers go through fast. Had a small hiccup with verifying my ID but support fixed it quickly. Would like a bit more cashback options though.
mike_j
Denver, CO
3.0
App glitches slow me down
I like the idea but the app crashes way too often during transfers.
Tom
Boston, MA
4.0
Good features but limited ATM network
I really appreciate the digital-first approach here and how easy it is to manage my finances via the app. The budgeting and saving goals features are quite handy. My only gripe is that they don’t have a huge ATM network, so sometimes I have to pay fees using other ATMs. Would be better if that was expanded.
max1990
Chicago, IL
5.0
Reliable and user-friendly
I’ve switched from a traditional bank to U.S. Bank’s neobank service and it’s been painless. The mobile experience is smooth, and I especially like the quick card freeze feature in case I misplace my card. Plus, their security alerts keep me in the loop.
Laura
Minneapolis, MN
5.0
Excellent service and smooth transfers
I switched to U.S. Bank about three months ago and it’s been great so far. The account setup was quick and the card arrived within a week. I especially like how easy it is to manage everything from the app setting up bill pay, transferring money, and tracking spending. The one time I contacted support, they were super helpful and friendly. Definitely recommend for anyone wanting a simple, digital-first bank.
alex_2021
Austin, TX
5.0
Easy setup and fast transfers
Setting up my checking account was super fast, and the instant transfers to other banks worked without a hitch. The only thing I’d want is a bit more customization in notifications.
Samantha
Seattle, WA
4.0
Mostly smooth but one hiccup
I’ve been using U.S. Bank for about six months now. The mobile app is pretty intuitive and the digital wallet integration is smooth which I love. However, last week I had a slight delay in the direct deposit posting which was a bit frustrating. Support was helpful though and fixed it within a day, so that’s a plus.
olivia_smith
Portland, OR
5.0
Solid digital banking experience
I opened my account last year and have been really happy with how everything works. The mobile app is intuitive, and I especially appreciate the ability to deposit checks via the camera, which saves me a trip to a branch. Transfers between my accounts happen instantly and there are no hidden fees. Also, their budgeting tools have helped me save more every month.
Jenny M.
Orlando, FL
5.0
Great for everyday banking
Simple, clean app and my debit card arrived quickly. Love the budgeting tools they offer.
ryan.c
Miami, FL
4.0
Good but missing some features
Pretty decent app overall.
katy.b
San Diego, CA
3.0
Mixed feelings overall
The app interface is clean but the occasional lag during bill payments is annoying. Also, setting up the personal loan took longer than I expected with some back and forth on documents. On the bright side, customer support was responsive when I reached out, so it’s not all bad.
emma_w
New York, NY
5.0
Love the digital focus
Using U.S. Bank exclusively for my daily banking now. The instant notifications for every transaction help me stay on top of my spending. Opening a savings account was straightforward, and the interest rates are decent compared to other neobanks I tried.
Greg T.
Atlanta, GA
4.0
Good but needs better customer chat support
I’ve been with U.S. Bank for a few months and generally like their digital services. The app’s design is sleek and navigation is easy, plus the integration with Apple Pay works flawlessly. However, I found their chat support a bit slow once I waited almost 20 minutes to get help with a payment issue. For a digital-first bank, faster live support would be great because I don’t want to wait on calls.