Decent experience but slow support
I ordered a limited edition Toy Story shirt and couldn't wait to receive it. The product itself was exactly what I wanted, but when I reached out to support about a tracking delay, it took almost three days to hear back. They finally sorted it out, but I wish they were quicker. The packaging protected the shirt well though.
Items good but checkout glitchy
I had a bit of a headache during checkout because the site kept logging me out when I tried to enter promo codes. Eventually it went through but felt annoying. On the plus side, the items themselves arrived as expected and quality was solid. Just hope they fix the payment bugs soon.
Nice stuff, shipping could improve
Bought a couple of Disney-themed mugs for gifts. The packaging was neat and the mugs arrived intact, but shipping was slower than I hoped for. App worked fine and checkout was quick. Would use again for sure.
Nice selection, good prices
Found several cute items for gifts and the prices beat some other Disney sites. Checkout was quick and I appreciate the free shipping on orders over $50. My only gripe is the app crashes sometimes, but the website worked fine for me.
Good quality but shipping delays
I ordered a bunch of toys for my niece's birthday and the quality was great, everything looked official and well made. However, the delivery was slower than the estimated time, which was stressful since the party date was close. The support team apologized and refunded part of the shipping cost, so that helped a bit. Would probably order again but will plan ahead next time.
Quick and reliable
Fast delivery, no issues.
Good selection, some delays
Ordered a couple of exclusive pins for my collection. The site was easy to navigate and checkout was smooth, but the shipping took an extra week longer than expected. Overall happy with the stuff though.
Solid Disney merch with minor hiccups
I picked up a bunch of home decor items to brighten up my space, and they look great. Some pieces had small paint chips though, which was a bummer, but customer support was nice and offered a partial refund. The packaging was sturdy despite the slight damage in shipping. happy with the quality and will keep shopping here for more Disney stuff.