Mixed feelings on fees and support
Started with Shakepay because it seemed straightforward and good for Canadian dollar users. The platform itself runs okay but I sometimes catch their fees sneaking higher than expected on certain trades. Support is slow compared to other exchanges I use, and their app UI can get laggy during busy hours. I keep it as a secondary wallet, not my main crypto place.
Slow withdrawals once
Withdraw was slow last time, okay otherwise.
Good service overall
Use it for a few months, no major issues.
Frustrating KYC Experience but Decent Platform
I signed up hoping for a smooth start but had to go through a lengthy KYC process that took almost two weeks with multiple document resubmissions. Once verified, trading was straightforward and the app interface is quite user-friendly. I did notice some small delays when I initiated a withdrawal which was concerning but it was resolved after contacting support. The price quotes sometimes have a small spread, which is annoying for active traders like me. Still, the ability to quickly switch between CAD and crypto assets makes it worth sticking around.