linda_w
Atlanta
2.0
Slow support response
Support took forever to answer my questions about the TV warranty.
claire_b
Philadelphia
4.0
Convenient shopping but delivery packaging
Really liked the selections on Samsung’s site, and ordering was pretty straightforward. However, my last delivery box was damaged when it arrived, though thankfully the product inside was intact. Might ask for extra packaging next time just to be safe.
tommy89
Denver
3.0
Website was okay
Found the phone I wanted but had some trouble navigating the filters.
sara_blue
Portland
4.0
Good some UI quirks
Samsung.com gave me a decent shopping experience with lots of product info. The search filters sometimes lagged which got annoying, but support chat resolved my questions quickly. Would appreciate a smoother interface though.
markus_p
Seattle
5.0
Fast delivery and easy returns
Bought a fridge from samsung.com last week and it showed up quicker than I expected. Setup instructions online were clear, and the return process is straightforward if needed. Really appreciate how hassle-free it was, definitely ordering again soon.
nick_f1992
New York
5.0
Easy to buy with confidence
Just picked up the new Galaxy S23 online. Loved how the site shows detailed tech specs and user guides so I wasn’t left guessing. Delivery was spot-on too.
mike_c
Miami
4.0
Smooth checkout, quick support
Was able to order a tablet and got stuck on a promo code. The live chat support helped me apply it right away. Shipment tracking also worked well, so no complaints here.
david_n
Chicago
4.0
Good prices and variety
Samsung’s online store has a solid lineup of gadgets at competitive prices. The only downside was that I had to wait an extra day for shipping updates, but the product quality made up for the brief delay.
anna.k
Boston
3.0
Mixed experience with app and site
Sometimes the mobile app crashes when I try to check order status, but the website works fine. Found product info helpful but wish they showed more user reviews directly on the product page.
jessica.m
Austin
4.0
Great product details and checkout
I ordered a Galaxy Tab last month and the website gave me all the specs I needed. The checkout was smooth and delivery came just as promised, although the delivery packaging was a bit plain. Overall a solid experience.
emily_hope
San Francisco
4.0
Long wait but happy with purchase
I ordered a smart washing machine during a big sale event. The price was unbeatable but the delivery schedule got postponed twice due to high demand which was annoying. Customer support agent Mia was helpful and kept me updated every time. The machine works perfectly now though, and the installation guide on the site was very clear which made setup easy even for a tech novice like me.